Chateau.com quality charter
In the interests of quality and customer satisfaction, the Chateau.com team makes every effort to ensure the preservation of wines, from the arrival in our premises to the reception of bottles in your home!
This quality process goes through 3 main stages:
1 - Expertise of bottles
The quality of the wines that we sell is a priority, we systematically evaluate each bottle we receive.
There is no way to ensure 100% of the wine's gustatory quality, however, in the slightest doubt about the authenticity and / or preservation of a bottle, we do not market it.
For some very great vintages, we ensure its authenticity by having the bottles examined directly at the castle.
2 - Storage and conservation
Keeping wine in good condition is a priority.
Thus, we have built a storage space reaching the best standards of conservation: temperature and hygrometry are constantly controlled!
In order to guarantee a maximum degree of perfection, we also check the condition of the bottles sold before shipping them. If a bottle has been damaged during its storage, we undertake to compensate you, either by a refund or by a replacement by another bottle with an equal or greater value.
3 - Secure Shipment
A bottle of wine is fragile, so transporting your package is the area of all dangers.
That's why every package we send is extremely secure. We use protections and reinforcements specially developed to guarantee a shipment in the best conditions.
Finally, to guarantee your serenity, each package is insured against breakage. Thus, in case of an accident arriving during transport we can guarantee your full refund.