Delivery and returning

The transport of your package

Shipping

Packages are generally dispatched within 24/48 hours after receipt of your payment. For France, we generally ship parcels using UPS, unless otherwise requested by you (eg La Poste Colissimo).
For international shipments, we use one of our partner carriers who have proven to be the most efficient depending on the country, unless you have specific recommendations.
Regardless of the shipping method chosen, you will receive confirmation of the shipment of your package, as well as a tracking number.

Price

Shipping costs include packing, handling and mailing. Shipping costs may include a fixed amount and an amount determined according to the price or weight of your order. We recommend you to group your purchases in a single order, to limit transport costs.

Under certain conditions, we can combine several orders, but please contact us first.

Packing and Insurance

Chateau.com is committed to ensuring your products are delivered under the best conditions. The bottles are packaged in suitable packing materials and insured for a stated sum against the risk of damage during transport.

Disputes

In the event of problem with receipt of your order, you must complete the information on the delivery form. Unless otherwise indicated, neither Chateau.com nor the carrier shall be held liable.

In the event of problem with receipt of your package, you must follow the procedure explained in ourgeneral terms and conditions.

Collection

You are also entitled to collect your products from our cellar in the heart of Libourne. Our storage facilities, especially built to store wine in ideal conditions, means that your products are kept securely until collection. Collection from Libourne is only by appointment; please contact our delivery service. You can also arrange for the products to be collected by the shipping company of your choice, after contacting our customer service.

Returning bottles

In application of the measures of the article L.121-16 of the Consumption code, you can use your right to withdraw to return us the article(s) without having to prove any motive. You have a deadline to return a product of seven ( 7 ) days according to the date you received the concerned product, which is confirmed by the postmark or the signature of the delivery. The expenses of returns and insurance (covering necessarily the complete amount of the sent back product) are at your expense. In case of an overtaking of the retraction period, no return is acceptable. The possible expenses which you could have invested would be lost.
Returning address:
Chateau SARL
13 Quai des Salinières
33500 Libourne, FRANCE

For all questions concerning returns, thank you to contact us by email (contact@chateau.com) or by phone +33 (0)5 57 51 86 39

Amount refund:
Chateau refunds the amount of the products invoiced. Attention, the shipment cost due to the routing of the parcel will not be refund.

IMPORTANT:
Even if we take the biggest care of the preservation of wines that we sell (temperature, hygrometry, sleeping around and darkness), we cannot agree to replace a product for the following motives:
-Inappropriate taste: we cannot exchange bottles, opened or not, having a taste which you could consider inappropriate in your tasting (caressed, oxidized bottles, in decline or other one).
-Label, ruffle or capsule which are damaged, dented, old-looking: bottles in particular from old vintages can sometimes have undergone outside damages not impacting on the quality of their contents.
A photography of every product proposed in a not standard state is available on a simple request. It is your responsibility to ask for it at the following address: contact@chateau.com, before any purchase of a product.
Photos of products published on the website have no contractual character.

Price Summary Tables

The rates shown are in € (euros), including taxes.